Vortex Solar Supply – Order Cancellation, Return, and Claims Policy

Order Cancellation Policy

If you wish to cancel your order, please contact us during normal business hours.

  • If the order has not yet been processed or authorized, and your payment method has not been charged, you will not incur any cancellation fee.

  • If your order has already been processed, authorized, or charged, a non-refundable 5% cancellation fee will apply.

  • If any part of your order has shipped, a restocking fee of 10% will apply.

Refunds will be issued within 48 hours of receiving the cancellation request or upon return of all shipped items. Please note that it may take up to 7 business days or longer for the refund to appear in your account, depending on your bank or payment processor.

Return Policy

By purchasing from Vortex Solar Supply, you agree to the following return terms:

  • All returns must be pre-approved in order to be considered for a refund or exchange

  • Products must be:

    • In brand-new, unused condition

    • In the original manufacturer packaging

    • Include all original accessories and documentation

Used or installed items are not eligible for return.

  • Returns must be shipped within 30 days of delivery

  • Vortex Solar Supply will provide return shipping instructions

  • Returns beyond 30 days will not be accepted.

  • Shipping charges are non-refundable.

Restocking Fees

  • A 10% restocking fee applies to standard returns, unless the RMA is due to:

    • Shipping damage

    • Manufacturer errors (e.g., shortages, overages, wrong items)

NCNR Products

Some products are designated Non-Cancellable, Non-Returnable (NCNR) and are not eligible for return or refund. If your order includes NCNR items, our sales team will inform you prior to placing the order and will require your acknowledgment.

Returns, Damages, and Claims Policy

Delivery Inspection

Upon receiving your shipment, please inspect it thoroughly before signing the delivery receipt:

  • Check for:

    • Damage to packaging (tears, dents, broken pallets)

    • Shifting or stacked modules

    • Missing protective packaging or hardware

  • Ensure the number of items matches the packing slip

If damage or discrepancies are found:

  • Note them on the delivery receipt

  • Inform the delivery driver immediately

  • If the driver is unwilling to wait, document that on the receipt

Do not refuse delivery, as it may lead to additional freight charges.

Replacement Orders

When requesting a replacement via RMA:

  • Indicate clearly if you need a replacement

  • A signed agreement to pay may be required before shipment

Need Help? Contact Us

To request an RMA or report a cancellation, issue, or return, contact our Customer Service Team:

📧 Sales@VortexSolarSupply.com
📞 ((856) 320-9760

We appreciate your understanding and cooperation in following our return and claims procedures.